![]() You can also select the available business hours for each day of the week, along with the proper time zone.Ĭlick on the Update Business Hour Setting Button. You can write your message to be displayed to the customer during OFF business hours. Once the check box is ticked, the below section opens up. In this section, you can set the working hours of your team associated with the Facebook inbox.Ĭlick on the check box for Enable business availability for this inbox if you have well-defined business hours. Business Hours tab Ĭlick on the Business Hours tab. You can also enable or disable the automatic assignment of new conversations to the agents added to this inbox.Ĭlick on Update to save the changes. Here, you can add Agents to the Inbox or delete Agents who have been already added in the Inbox. Whenever you need to reconnect and reauthorize your Facebook page, do it from this button. ![]() The CSAT results can be viewed later in the Reports section. Once you enable this, your Customer Satisfaction survey will be launched every time a ticket is resolved. Once you enable this, Chatwoot will send a greeting message to new conversations created through your Facebook inbox.Įnable CSAT. Messenger, an instant messaging service owned by Facebook, launched in August 2011, replacing Facebook Chat. You will see the following screen:Įnable channel greeting. To see this and to make additional settings in your Facebook inbox, go to Settings → Inboxes → click the gear icon on the associated Facebook inbox. Your freshly configured Facebook inbox should now appear in your list of inboxes. Whenever a customer sends a message to your Facebook page, you will be able to see and reply to it in Chatwoot. Turn your notifications on or off on Messenger. Click the toggle below Show previews to turn previews on and off. You can review the apps and websites youve logged into with Facebook. However, on a Windows 11 or Windows 10 desktop or laptop PC, certain settings need to be adjusted for the camera and microphone to work on the new Messenger app. Hooray! You have successfully created a Facebook inbox. Click your profile picture in the bottom left, then click Preferences. On smartphones and tablets, the Facebook Messenger app can easily access the camera and microphone. You can now select your Facebook page from the dropdown menu that appears on Chatwoot. This will help Chatwoot to perform all the desired actions smoothly. Enable all permissions shown in the list. Authenticate with Facebook and select the page you want to connect. It will open a new window for you to login. If you are using a self-hosted Chatwoot installation, please setup your Facebook app as described in the this guide.įor the cloud version of Chatwoot, please follow the steps below.
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